Our service:
Pre-Sales Service
1.Inquiry and consulting support, professional automation integrated solution for free.
2.Machine videos for your reference.
3.Sample testing support.
4. View our Factory.
 
After-sale Service
1. Manuals / Videos of machine installation, adjusting, setting, maintenance are available for you.
2. If any problems happen and you can not find out the solutions, Telecom or Online face to face communication available 24 hours.
3. engineers & technicians are available to send to your countries for services if you agree to pay the expenditure.
4. The machine will have a 1-year warranty for the machine,2 years warranty for the electric part. During the warranty year if any of the parts broken not by man-made. We will free charge to replace the new one for you. The warranty will begin after the machine send out we received the B/L.

FAQ:

Q1: What is the guarantee of the machine?
A1: The guarantee period of our machine is 12 months after the machine is installed well in buyer's factory;
 
Q2: What package do you use for the machine?
A2: Painted the machine with anti-corrosion oil, and then covered with plastic film, and then packed into wooden case or fixed onto wooden pallet as per clients' requirements, or shall be loaded into container with film packing. After fixed all machines, we will use drying agent to keep container inside dry.
 
Q3: Do you have instruction manual to guide us if i buy the machine?
A3: Yes, we supply detailed user manual for your reference. PLS read it carefully for guide. If there is still problem which could not be solved, PLS contact us, we are ready to help you anytime.
 
Q4: What is your service to overseas clients?
A4: We supply perfect overseas service. We shall send engineers to overseas for machine installation and commissioning and test production guide, and also training to the workers of the buyer. And we are ready to give technical support anytime. but the travel fee is paid by you. So actually to save your cost, we will send you a video of the full details machine installation and assist you till the end.

Q5:How can we make sure about the machine quality after we put the order?
A5:Before delivery, we will send you the pictures and videos for you to check the quality, and also you can arrange for quality checking by yourself or by your contacts in China.

Q6: We are afraid you won't send us the machine after we send you the money?
A6:Please note our above business license and certificate. And if you don't trust us, then we can use made in china  trade assurance service, guarantee your money, and guarantee your machine's on-time delivery and machine quality.

Q7:Why we should choose your company?
A7:We are professional in automation machines for over 10 years, and we provide better after-sales service.Up to now, it has served thousands of customers, exported to more than 50 countries in Europe, America and Southeast Asia, and won high recognition and praise from customers.